Terms & Cancellations

1. Provider and service location

Studio rental services are provided by LIMPHOTO PRODUCTIONS LTD, trading as THE STUDIO, at Arcadias 33A, Limassol, Cyprus. These terms apply to bookings made through this portal.

2. Studio booking

• The studio rate is €70 per hour, including VAT.
• The minimum booking is one hour, the maximum online booking is twelve hours, and duration changes in 30-minute increments.
• Studio lighting and the listed standard modifiers are included in the hourly rate.
• A 10-minute technical buffer is inserted when bookings are adjacent. On Saturdays and other statistically high-demand days, the buffer may be protected after every booking. The buffer is not charged to the client.
• Bookings that may require an administrator must be made at least three hours before their start time. Approved self-service clients may book available self-service times without this staffed-hours notice restriction.
• A booking request holds the selected time for 10 minutes while payment is completed. If payment is not completed, the hold expires and the time returns to the calendar.

3. Payment and confirmation

The customer may pay a deposit or the full booking price when booking. When a deposit is selected, the remaining balance is rounded down to the nearest €10 and the difference is included in the deposit. The exact deposit and remaining balance are shown before confirmation. The booking is confirmed after THE STUDIO receives and verifies the required payment. Any remaining balance is due after the session unless another arrangement is recorded by THE STUDIO.

Online card payments are processed securely by Viva.com. THE STUDIO does not receive or store full card details.

4. Cancellation, transfer and refunds

• More than 48 hours before the scheduled start, cancellation or transfer is free. The customer may choose a refund to the original payment method or studio credit for a future booking.
• Less than 48 hours before the scheduled start, the deposit is retained. A requested transfer is treated as a new booking.
• Once the scheduled session has started, online cancellation, transfer, studio credit and refund actions are no longer available.
• Approved refunds are initiated without undue delay. The time for funds to appear depends on the payment provider and the customer’s bank.
• These terms do not limit any mandatory consumer rights that apply under Cyprus or EU law.

5. Access and opening hours

New clients, staffed sessions and equipment collection are available between 10:00 and 20:00. Self-service access outside those hours is available only to clients individually approved by THE STUDIO. Approved clients are responsible for keeping their access code confidential.

6. Studio care, CCTV and safety rules

• Continuous CCTV video surveillance operates inside the studio for the security of people, premises and equipment. The booking holder must inform every guest attending the session.
• Clean, dry indoor shoes must be used inside the studio.
• Food and drinks must be kept away from equipment and shooting areas.
• Glitter, confetti, smoke, open flame, water and other liquids require prior approval from THE STUDIO.
• Equipment may be used only as instructed. Damage or faults must be reported immediately.
• The booking holder is responsible for their guests and for damage or loss caused during the booking beyond normal wear.
• The studio must be left clean and the session must finish at the booked end time.

7. Arrival, use and extension

Late arrival does not move the booking end time. Extensions are available only in 30-minute increments when the calendar, technical buffer and studio operations allow it, and must be paid separately.

8. Equipment rental

• Published rental prices include VAT. The exact accessories, availability and any refundable security deposit are confirmed by THE STUDIO before collection.
• A same-day rental must be collected and returned on the selected date during the 10:00–20:00 collection hours. A 24-hour rental must be returned within 24 hours of collection. Both are charged at the displayed daily package price.
• The weekend rental runs from Friday collection to Monday return during 10:00–20:00. The weekend multiplier is 1.5 for Standard members, 1.2 for Silver members and 1.0 for Gold members.
• For a multi-day request, the renter must specify the pickup date and time and the return date and time. The equipment is reserved for that complete interval.
• Multi-day rentals are charged in 24-hour periods, rounded up to the next full rental day. Weekend days inside the rental period use the applicable member weekend rate.
• Loyalty levels are assigned by THE STUDIO based on the customer relationship and booking history. THE STUDIO may set or change a level manually; levels do not change automatically.
• A valid government-issued photo ID and full payment may be required before equipment is released. The security deposit does not limit the renter’s liability.
• The rental period begins when the equipment is handed over and ends only after it is returned and inspected by THE STUDIO.
• The equipment is supplied tested and with a handover checklist. The renter must inspect the kit and report any existing damage, fault or missing item before leaving the studio.
• The renter is responsible for the equipment, batteries, chargers, stands, modifiers, cables and cases throughout the rental period, including transport.
• Any fault, damage, loss or theft must be reported immediately. The renter must stop using damaged or unsafe equipment and may not attempt or arrange a repair without written approval.
• If equipment is damaged but repairable, the renter must pay the documented reasonable cost of diagnosis, parts and repair. If equipment is lost, stolen or cannot reasonably be repaired, the renter must pay the full current replacement cost of the same item or a technically equivalent new item.
• Missing or damaged accessories are charged at their replacement or repair cost. Normal wear from correct use is excluded.
• Equipment may not be lent, sub-rented, modified or taken outside Cyprus without prior written approval. Use near water, rain, sand, smoke, open flame or hazardous effects requires prior written approval.
• Late returns are charged at the applicable additional daily rate unless an extension was approved before the agreed return time.
• Cancellation more than 48 hours before collection is free. Within 48 hours, the reservation deposit is retained. No refund is due for a no-show, early return or unused rental time, except where mandatory consumer law requires otherwise.

9. Contact and complaints

Questions, cancellation requests and complaints can be sent to thestudiolimassol@gmail.com or made by telephone at +357 96 734863. Please include the booking reference so we can identify the reservation.